Service for love not money – A Christmas Day story from a local Entrepreneur!

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Christmas Day 2014!

Alarm clock 4.30am, shower, dress, straight into Federation Square, meet half a dozen volunteers, set up buffets, signage, coffee cart into place, meet a convoy of five vehicles at 6.00am with food to feed 1000 people (we think?). Several homeless people are already starting to gather, interested, intrigued and of course hungry!

By 7.30am all food and buffet set up is complete. Eighty volunteers from far and wide, all ages and backgrounds start to arrive. This will be a morning of service for them as well.

Briefing volunteers at 8.30am, group photos, Christmas wishes, hugs, sun is shining down, coffee cart is warming up and we all stand at our allocated areas in great hope and anticipation for many mouths to feed.

By 9.15am we have queues. Eighty volunteers who have never worked together before start to serve breakfast to hundreds of people with smiles on their faces and joy in their hearts. I stand back every now and then and soak it all up, dreams can come true.

By 10.45am we had served over 1,000 people with queues still growing and a sad tone in my voice as I start to inform newly arrived guests that the buffets and coffee carts will be closing down shortly. We had run out of food and yet this was truly a successful outcome for a first event of its kind. Refugees, asylum seekers and homeless, international visitors and many more were overwhelmed, surprised, delighted and humbled to have received such a welcome on Christmas morning by the community of Melbourne. We could have fed 3,000 and next year I am determined to do just that!

This story I share with you to talk about the concept of “being of service”.

Never have I conceptualised and implemented such an event that is free, charitable and truly impactful at making a difference to other people’s lives like this event on Christmas Day.

In my pre entrepreneur days there has been many an event to execute and impact not only hundreds of thousands of peoples experience but a very obvious profitable bottom line impact. Whether it was an Australian Open, FA Cup Final, Boxing Day test or the record breaking 17th PINK concert at Rod Laver Arena I have only experienced catering to the masses, serving people whilst under an enormous amount of stress and clear purpose of commercial gains.

Don’t get me wrong I love business; in fact I thrive under pressure and enjoy the eb’s and flows of commercial decision making and watching the impacts of a bottom line. I’ve always felt I’ve served my customers, my staff and my stakeholders as best I can… until now.

Being of service is to make use of your talents but not for your own gain! I would describe it as being a volunteer every day of your working week, with no expectations in return (of course we all need to earn a living in the modern world and true exchange of money or salary for your most valuable gifts and talents seems like a fair exchange). Furthermore, if we view a job as only a job, we end up being a servant to a job or company and are unable to make long term effects and inspire people if we are not being of service.

Less servant, more service.

There is a different energy in play when you are “doing it for them” instead of “doing it for me”.

In summary here are 3 ideals for being of service. If we are prepared to lose our self in service we will form far greater connections with our customers and they will be long lasting and not fleeting interactions.

To be of service:

1. Offer up the most of your skills and talents and give more of yourself effortlessly than expected to the job.

2. Make majority of the tasks you do each day ones that energise you.

3. Love your customers. Embody your role with an intention of it all about them and not about you.

If you would like to develop a blueprint that employees can follow to lead them to inspire their customers then contact us via:

jaquie@jaquiescammell.com

www.jaquiescammell.com

1300 537 721

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